Douane | Belastingdienst

Strategic alignment in Public Services

S-Ray helped us take the time to strategize, reflect and evaluate our strategy

The S-ray Scan helped us to take time to strategize, to reflect and evaluate and to engage all of us in a discussion about our strategy. An open dialogue and mutual trust are key to this end. The S-ray Scan evoked precisely this, and stimulated us in a very pleasant manner to make our different view-points clear and to actually talk about this among our 250 managers and directors, with respect for each and everyone’s opinion. I appreciate this experience as the first, successful step in an ongoing process in which we will involve the larger organization. By doing so, we will furthermore sharpen and share our strategic focus, making sure that we set the same priorities and work towards the same goals as one Douane. Our cooperation with S-ray stems directly from the need we felt to have more focus. By improving our organization internally, with a sharp and shared focus on our strategic goals, I’m convinced that we will strengthen our organization externally, which happens to be our leading motto.

Aly van Berckel | CEO of Douane Nederland – Customs Administration of the Netherlands
I appreciate this experience as the first, successful step in an ongoing process in which we will involve the larger organization.

About Douane | Belastingdienst

Douane Nederland, part of the Tax and Customs Administration of the Ministry of Finance of the Netherlands, monitors the flow of border-crossing goods and imposes and collects domestic excise duties.

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